Shipping and Returns
Shipping
You can trust that your order will be quickly processed.
We can ship products anywhere in the United States or Internationally using USPS. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected and your shipment’s destination.
Items in stock will typically ship out in 3 business days.
a. Shipping Charges
USPS shipping is included on all U.S. orders!
UPS is available at an additional cost – please contact us prior to ordering if you require UPS Shipping.
b. International Orders
Federal Law requires all international orders to be shipped through an exporter.
Please contact Mike Greg at Reloading International for your international shipping needs.
Mike Greg
Website: reloadinginternational.com
Email: mike@reloadinginternational.com
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging when applicable.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at brassmanbrass@gmail.com.
Sale Items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at brassmanbrass@gmail.com and we will give you instruction on how to return the items.
Shipping
To return your product, you should contact us at brassmanbrass@gmail.com or call 702-645-7542.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
